Client Success Expert

Infotelligent; Pretoria; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Infotelligent is seeking a skilled individual to join our sales team as a client advisor. In this role, you will establish and maintain trusted relationships with clients, drive customer satisfaction, and help onboard new customers.

The ideal candidate possesses strong communication, organizational, and customer-centric skills. With a focus on driving value for our customers, you will work closely with product and sales teams to ensure success and satisfaction.

Qualifications

• Strong communication, interpersonal, and organizational skills.
• Customer-centric and empathetic toward customer needs.
• Ability to think creatively and challenge the status quo.
• Independent with a problem-solving attitude and get-it-done mindset.
• Minimum 2 years in customer service roles.

Responsibilities

• Establish a trusted relationship with customers and drive value.
• Advocate for client feature requests while collaborating with the Product team.
• Oversee customer adoption and training to drive value from investments.
• Onboard new clients and enhance engagement with existing ones.
• Assist clients with inquiries and coordinate with teams.
• Build a Knowledge Base to enhance customer value.
• Track key metrics for Customer Adoption and Success.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Customer-centric approach

Creative thinking

Problem-solving attitude

Job description

At Infotelligent, we help companies scale their growth. We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius. We believe the current B2B data landscape lacks innovation, and we are poised to change that.

Funded by some of the fastest-growing B2B companies in the U.S., we have ambitious goals. We value ingenuity, creativity, and out-of-the-box thinking, and we expect to walk the path to our goals with like-minded individuals. As such, if you are an independent self-starter who takes initiative, we want to meet you.

Infotelligent is an exciting company where you will learn to be a world-class sales professional – we are expanding our sales team to fuel our growth.

Job Description

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
• Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
• Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
• Assist existing clients with their questions and needs and coordinate this process with other involved teams
• Build Knowledge Base to help customers drive value from Infotelligent products
• Track and report on key metrics for Customer Adoption and Success

Qualifications

• Possesses strong communication, interpersonal, and organizational skills
• Is customer-centric and has empathy towards customers and their needs
• Can think creatively and is not afraid to challenge the status quo
• Is independent and has a problem solving plus get-it-done attitude
• Previous experience in customer service positions (2+ years)

Additional Information

WORKING HOURS: 9 AM - 6 PM in the EST time zone