Client Success Advocate

Placements24; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 in Gauteng (Tembisa) seeks a dedicated Client Success Advocate to build and maintain strong client relationships, drive adoption, satisfaction and retention. This on-site role offers direct engagement with a dynamic team and mentorship within our Tembisa headquarters.

You will be proactive, empathetic and focused on delivering consistent value to our client base. As part of the client success team, you will coordinate with support, technical, and sales to resolve issues, onboard new

Qualifications

• Minimum of 3yearsofclient success,

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients, understanding their business objectives and challenges.
• Develop and execute strategic success plans tailored to each client's needs and goals.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Conduct regular check-ins and business reviews to ensure clients maximize the value of our products/services.
• Facilitate issue resolution by coordinating with internal support, technical, and sales teams.
• Gather client feedback and communicate insights to product and marketing teams to drive service improvements.
• Onboard new clients efficiently, ensuring a seamless and positive initial experience.
• Track and report on key client success metrics, including adoption rates, satisfaction scores, and retention figures.
• Advocate for clients internally, ensuring their needs are understood and addressed by the relevant departments.
• Contribute to the development of best practices for client management and success.

Skills

Client success

Job description

About the Role

Our client, a rapidly expanding enterprise software provider, is looking for a dedicated Client Success Advocate to join their growing team in Tembisa, Gauteng . This critical role focuses on building and maintaining strong relationships with clients, ensuring they achieve their desired outcomes while using our client's innovative solutions. You will be instrumental in driving customer adoption, satisfaction, and retention. This is an on-site position, offering direct engagement with a vibrant team and unparalleled access to mentorship and resources within our client's Tembisa headquarters. If you are passionate about helping businesses succeed and possess exceptional interpersonal skills, this is an outstanding opportunity to contribute to a company at the forefront of its industry. We are seeking individuals who are proactive, empathetic, and driven by a desire to deliver consistent value to our client's esteemed customer base. Your expertise will be vital in fostering long‑term partnerships and ensuring client loyalty.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients, understanding their business objectives and challenges.
• Develop and execute strategic success plans tailored to each client's needs and goals.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Conduct regular check‑ins, business reviews, and training sessions to ensure clients are maximizing the value of our client's products/services.
• Facilitate issue resolution by coordinating with internal support, technical, and sales teams.
• Gather client feedback and communicate insights to product and marketing teams to drive service improvements.
• Onboard new clients efficiently, ensuring a seamless and positive initial experience.
• Track and report on key client success metrics, including adoption rates, satisfaction scores, and retention figures.
• Advocate for clients internally, ensuring their needs are understood and addressed by the relevant departments.
• Contribute to the development of best practices for client management and success.

Requirements

• Minimum of 3yearsofclient success,