Strategic Client Success Lead - Hybrid

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work model

Professional development

Diverse client exposure

Collaborative culture

Impact on client strategy

Job summary

Placements24 in South Africa seeks a Senior Customer Engagement Specialist to manage strategic client relationships in a hybrid Sandton role. You will drive client success initiatives, onboard new clients, and coordinate with sales, product, and support to deliver a cohesive experience.

The ideal candidate has 5+ years in customer success or account management, with strong communication and strategic thinking. A technology consulting background is highly valued.

Qualifications

• Minimum 5 years in customer success, account management, or client-facing consulting.
• Proven track record of growing key client accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of business strategy and client relationship management.
• Experience with CRM and customer success platforms is essential.
• Ability to think strategically and act tactically.
• Hybrid work environment experience.
• Technology consulting experience highly desirable.

Responsibilities

• Develop and execute strategic customer engagement plans to maximize client value and retention.
• Serve as primary contact for key clients, building strong relationships.
• Identify client needs and challenges, offering tailored solutions and insights.
• Conduct regular client reviews and business reviews to assess satisfaction and growth opportunities.
• Collaborate with sales, product, and support teams for a cohesive client experience.
• Onboard new clients and guide them through service implementation and adoption.
• Address and resolve complex client issues and escalate when necessary.
• Gather client feedback and market intelligence to inform product strategy.
• Mentor junior members of the customer engagement team.
• Track engagement metrics and report on client health and satisfaction.

Skills

Client success

Account management

CRM systems

Stakeholder mgmt

Communication

Education

Bachelor's degree in Business/Marketing

Master's degree (plus)

Tools

CRM software

Customer success platforms

Job description

Placements24 in South Africa seeks a Senior Customer Engagement Specialist to manage strategic client relationships in a hybrid Sandton role. You will drive client success initiatives, onboard new clients, and coordinate with sales, product, and support to deliver a cohesive experience.

The ideal candidate has 5+ years in customer success or account management, with strong communication and strategic thinking. A technology consulting background is highly valued.