Hybrid Customer Success Manager – Growth & Retention

Placements24; East London; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary and performance-in센

Comprehensive medical aid and providɪd

Generous annual leave

Opportunities for professional develop

Flexible hybrid work arrangements

Collaborative and supportive team

Work with innovative technology

Job summary

Placements24 in East London, South Africa, is seeking a proactive Customer Success Manager to nurture key client relationships and drive adoption of our software solutions.

You will onboard clients, monitor health metrics, identify upsell opportunities, and advocate for customers with product teams, all within a hybrid work environment. The ideal candidate has strong communication and CRM experience and is legally authorized to work in South Africa.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• Minimum 3 years in customer success, account management, or a client-facing role.
• Proven ability to build strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Hybrid work experience or flexibility.
• Authorized to work in South Africa.

Responsibilities

• Build and maintain long-lasting relationships with key clients.
• Understand client goals and drive success using our products/services.
• Onboard new clients to ensure a smooth transition.
• Monitor customer health and engagement proactively.
• Identify upsell and cross-sell opportunities based on client needs.
• Serve as primary contact for client inquiries and issues.
• Conduct regular business reviews to discuss progress and value realization.
• Advocate for clients to product teams.
• Drive customer retention and minimize churn.
• Contribute to CS best practices and resources.

Skills

Relationship management

Communication skills

CRM software

Negotiation

Presentation skills

Education

Bachelor's degree in Business/Communications or related field

Tools

CRM platforms (Salesforce/HubSpot)

Job description

Placements24 in East London, South Africa, is seeking a proactive Customer Success Manager to nurture key client relationships and drive adoption of our software solutions.

You will onboard clients, monitor health metrics, identify upsell opportunities, and advocate for customers with product teams, all within a hybrid work environment. The ideal candidate has strong communication and CRM experience and is legally authorized to work in South Africa.