Strategic Account & Relationship Lead (Hybrid)

Placements24; Sandton; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Salary with bonuses

Hybrid work

Career development

High-profile clients

Job summary

Placements24 in Sandton, Gauteng is seeking an experienced Client Relationship Manager to foster long-term partnerships with key clients. You will be the primary contact, understand client needs, and advocate for their interests within our organization while guiding strategic solutions.

The role supports a hybrid work model balancing in-office collaboration with remote work, and offers opportunities to contribute to revenue growth through upselling and cross-selling initiatives.

Qualifications

• Experience in client relationship management and account growth.
• Strong communication and problem-solving abilities.
• Experience with hybrid work environment and client advocacy.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Serve as main point of contact for assigned clients and address inquiries.
• Align client objectives with service offerings and strategic goals.
• Identify opportunities for upselling and cross-selling our products and services.
• Conduct regular business reviews to assess satisfaction and identify improvements.
• Collaborate with internal teams to ensure seamless service delivery.
• Resolve client issues and escalate when necessary.
• Monitor client health and contribute to retention strategies.
• Gather feedback to inform product development and service enhancements.

Skills

Relationship management

Account management

Negotiation

Interpersonal skills

Presentation skills

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Job description

Placements24 in Sandton, Gauteng is seeking an experienced Client Relationship Manager to foster long-term partnerships with key clients. You will be the primary contact, understand client needs, and advocate for their interests within our organization while guiding strategic solutions.

The role supports a hybrid work model balancing in-office collaboration with remote work, and offers opportunities to contribute to revenue growth through upselling and cross-selling initiatives.