Hybrid Customer Success Manager: Growth & Adoption

Placements24; Randburg; Hybrid; ZAR 420,000 - 540,000; Full time

Job summary

Placements24 in Randburg, Gauteng, seeks an experienced Customer Success Manager to build lasting client relationships and maximise value from offerings. The role blends remote collaboration with in-office engagement in Gauteng, offering a hybrid work environment.

You will onboard new clients, drive adoption, conduct regular business reviews, and identify growth opportunities while addressing issues to ensure client retention and satisfaction.

Qualifications

• Experience in onboarding new clients, driving adoption, identifying growth opportunities, and addressing client issues.

Responsibilities

• Manage a dedicated portfolio of clients, serving as their primary point of contact.
• Develop and execute tailored success plans for each client to ensure they achieve their business objectives.
• Conduct regular check-ins, business reviews, and strategic meetings with clients.
• Drive product adoption and usage, providing training and support as needed.
• Identify opportunities for

Job description

Placements24 in Randburg, Gauteng, seeks an experienced Customer Success Manager to build lasting client relationships and maximise value from offerings. The role blends remote collaboration with in-office engagement in Gauteng, offering a hybrid work environment.

You will onboard new clients, drive adoption, conduct regular business reviews, and identify growth opportunities while addressing issues to ensure client retention and satisfaction.