Strategic Client Growth Manager | Hybrid (Gauteng)

Placements24; Benoni; Hybrid; ZAR 520,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Hybrid work model

Professional development

Networking opportunities

Team building

Job summary

Placements24 in Benoni, Gauteng, seeks an experienced Client Account Manager to nurture and grow strategic business relationships. You will understand client objectives, offer guidance, and be the primary contact for account matters while balancing in-person office engagements with remote work.

The role emphasizes cross-functional collaboration with sales, technical, and support teams to deliver tailored solutions, conduct business reviews, and identify upsell opportunities.

Qualifications

• Minimum of 5 years of experience in account management, business development, or client relationship management, preferably in B2B services.
• Proven track record of managing and growing key client accounts.
• Strong understanding of business operations and solution selling.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM software and project management tools.
• Ability to work effectively in a hybrid environment, demonstrating self-discipline and time management.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Must be able to commute to Benoni, Gauteng for scheduled office engagements.

Responsibilities

• Manage a portfolio of assigned business accounts, fostering strong and long-term relationships.
• Develop and execute strategic account plans to achieve business objectives and drive revenue growth.
• Understand client needs and challenges, proposing tailored solutions and services.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Collaborate with internal sales, technical, and support teams to ensure seamless service delivery.
• Identify and pursue opportunities for upselling and cross-selling additional services.
• Monitor account health and proactively implement strategies to ensure client retention.
• Stay informed about industry trends and competitor activities.

Job description

Placements24 in Benoni, Gauteng, seeks an experienced Client Account Manager to nurture and grow strategic business relationships. You will understand client objectives, offer guidance, and be the primary contact for account matters while balancing in-person office engagements with remote work.

The role emphasizes cross-functional collaboration with sales, technical, and support teams to deliver tailored solutions, conduct business reviews, and identify upsell opportunities.