Hybrid Account Manager - Drive Growth & Client Success (Tech)

Placements24; Johannesburg; Hybrid; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement plan

Professional development

Job summary

Placements24 is seeking an ambitious Account Manager for our Randburg, Gauteng client. You will nurture existing client relationships, identify opportunities for upselling and cross-selling our software solutions, and serve as the primary contact for a portfolio of accounts.

The role offers a hybrid work model, requiring strong communication, problem-solving, and collaboration across sales, support, and product teams to drive client success and revenue growth.

Qualifications

• 3–5 years in account management, client relations, or sales in tech.
• Proven track record in managing client portfolios and revenue growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of software solutions and tech trends.
• Proficient in CRM (Salesforce, HubSpot) and PM tools.
• Hybrid work ability; strong time management.
• Bachelor's degree in Business/Marketing or related field.
• Located in Randburg or able to commute.

Responsibilities

• Manage a dedicated portfolio of client accounts with high levels of satisfaction and retention.
• Develop and execute upsell and cross-sell strategies to existing clients.
• Serve as main client contact, addressing inquiries and resolving issues.
• Conduct regular business reviews to ensure goals are met.
• Build strong relationships with key stakeholders inside client organizations.
• Identify and mitigate risks to client relationships.
• Collaborate with sales, support, and product teams for a seamless experience.
• Achieve and exceed account growth targets for revenue and client satisfaction.
• Stay informed on industry trends and product updates to advise clients.

Job description

Placements24 is seeking an ambitious Account Manager for our Randburg, Gauteng client. You will nurture existing client relationships, identify opportunities for upselling and cross-selling our software solutions, and serve as the primary contact for a portfolio of accounts.

The role offers a hybrid work model, requiring strong communication, problem-solving, and collaboration across sales, support, and product teams to drive client success and revenue growth.