Strategic Client Engagement Lead

Capitec Ltd; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Capitec Ltd in Johannesburg seeks a strategic Client Engagement Manager to drive client value through the development and execution of client engagement strategies, campaigns, programmes, and lifecycle initiatives.

The role partners with senior business stakeholders to deliver data‑driven engagement solutions that improve client outcomes, deepen relationships, and support business objectives, acting as the bridge between strategy and execution.

Qualifications

• Minimum Bachelor’s degree in Marketing or Business Management.
• Ideal candidate has a post-graduate qualification in Marketing or Business Management.
• Experience in CRM, client engagement, or related field is essential.

Responsibilities

• Develop and execute client engagement strategies, campaigns, and lifecycle initiatives.
• Own a dedicated business portfolio and partner with senior stakeholders to deliver data-driven engagement solutions.
• Bridge business strategy and engagement execution to align with client needs and commercial objectives.
• Lead cross-functional programs and manage multiple priorities.

Skills

Problem solving

Decision making

Communications Skills

Management skills

Computer Literacy

Education

Bachelor's Degree in Marketing or Business Management

Post-graduate qualification in Marketing or Business Management

Tools

Salesforce

CRM Systems

Job description

Capitec Ltd in Johannesburg seeks a strategic Client Engagement Manager to drive client value through the development and execution of client engagement strategies, campaigns, programmes, and lifecycle initiatives.

The role partners with senior business stakeholders to deliver data‑driven engagement solutions that improve client outcomes, deepen relationships, and support business objectives, acting as the bridge between strategy and execution.