Manager: Client Engagement

Capitec Ltd; Stellenbosch; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Capitec Ltd in Stellenbosch is seeking a strategic and client-focused Client Engagement Manager to drive client value through the development and execution of client engagement strategies, campaigns, programmes, and lifecycle initiatives.

The role owns a dedicated business portfolio, partners with senior stakeholders to turn objectives into actionable engagement plans, and uses data-driven insights to improve client outcomes and commercial results.

Qualifications

• Bachelor’s Degree in Marketing or Business Management is required.
• Experience leading client engagement strategies in a customer-centric environment.
• 5+ years in CRM, client engagement, or related discipline.
• Strong data-driven decision making and stakeholder collaboration.

Responsibilities

• Lead development and execution of client engagement strategies across a portfolio.
• Translate business objectives into actionable client engagement plans and campaigns.
• Partner with senior stakeholders to prioritise opportunities and challenges.
• Drive planning and implementation of lifecycle communications and engagement activities.
• Utilise insights, segmentation, CRM data and analytics to inform decisions.
• Identify opportunities to improve engagement through testing and optimisation.
• Coach client engagement specialists and cross-functional contributors.
• Collaborate with marketing, analytics, CRM, digital, product and business teams to deliver integrated solutions.
• Monitor performance and provide insights to stakeholders.
• Continuously seek opportunities to enhance client value.

Skills

Problem solving

Decision making

Communications Skills

Management skills

Computer literacy

Education

Bachelor's Degree in Marketing or Business Management

Post-graduate qualification in Marketing or Business Management

Tools

CRM Systems

Job description

Job description:

Purpose Statement

Purpose of the Role

We are looking for a strategic and client-focused Client Engagement Manager to drive client value through the development and execution of client engagement strategies, campaigns, programmes, and lifecycle initiatives.

This role is responsible for owning a dedicated business portfolio and partnering closely with business stakeholders to develop and deliver meaningful, data-driven client engagement solutions that improve client outcomes, deepen relationships, and support business objectives.

The successful candidate will act as the bridge between business strategy and client engagement execution, ensuring that engagement initiatives are aligned to client needs, commercial objectives, and long-term value creation.

Experience

Essential Experience

• 5+ years' experience in CRM, client engagement, customer marketing, customer value management, retention marketing, or a similar discipline.
• Experience developing and executing client engagement strategies in a complex, customer-centric environment.
• Demonstrated experience partnering with senior business stakeholders and influencing decision-making.
• Experience leading cross-functional projects and managing multiple priorities.
• Previous people management experience.
• Strong understanding of client segmentation, customer lifecycle management, campaign management, and CRM practices.
• Proven ability to use data and insights to drive engagement and commercial outcomes.

Highly Preferred

• Banking, financial services, or retail banking experience.
• FMCG, retail, loyalty, rewards, or customer engagement experience within large consumer businesses.
• Experience within a highly data-driven marketing or CRM environment.

Alternative Backgrounds We Would Consider

We are open to candidates from leading advertising agencies who have operated at Senior Account Manager level or Account Director level.

What You Will Do

• Lead the development and execution of client engagement strategies across a dedicated business portfolio.
• Translate business objectives into actionable client engagement plans, campaigns, programmes, and initiatives.
• Partner closely with senior stakeholders to understand portfolio priorities, opportunities, and challenges.
• Drive the planning and implementation of client lifecycle communications and engagement activities.
• Use client insights, segmentation, CRM data, and performance analytics to inform strategic decision-making.
• Identify opportunities to improve engagement effectiveness through testing, optimisation, and innovation.
• Manage and coach client engagement specialists and cross-functional contributors.
• Collaborate with marketing, analytics, CRM, digital, product, and business teams to deliver integrated solutions.
• Monitor campaign and engagement performance, providing insights and recommendations to stakeholders.
• Continuously challenge existing approaches and seek opportunities to enhance client value and engagement outcomes.

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

MINIMUM:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

IDEAL:

• Capitec environment and products.

Skills

• Problem solving skills
• Decision making skills
• Communications Skills
• Management skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record