Client Engagement Specialist – CRM & CX Builder

Capitec Bank Ltd.; Sandton; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Capitec Bank Limited in South Africa seeks a Client Engagement/CRM specialist to conceptualise, design and build CRM solutions, and support data-driven campaigns across the client engagement lifecycle. You will work with Salesforce Marketing Cloud or similar systems, analyze data, and drive integration points with APIs while collaborating with stakeholders to enhance customer relationships.

The role emphasizes analytics, stakeholder engagement, and cross-functional collaboration in a

Qualifications

• A relevant IT qualification is required.
• CRM and data integration knowledge with data modelling understanding.
• Experience working in Agile environments is preferred.
• Strong analytical and stakeholder engagement skills are essential.

Skills

Analytical Skills

Communications Skills

Interpersonal &Relationship management

Planning, organising and coordination

Education

Relevant IT qualification

Tools

Salesforce Marketing Cloud

APIs

System integration

CRM principles

Job description

Capitec Bank Limited in South Africa seeks a Client Engagement/CRM specialist to conceptualise, design and build CRM solutions, and support data-driven campaigns across the client engagement lifecycle. You will work with Salesforce Marketing Cloud or similar systems, analyze data, and drive integration points with APIs while collaborating with stakeholders to enhance customer relationships.

The role emphasizes analytics, stakeholder engagement, and cross-functional collaboration in a