Merchant Services Ops Lead: Campaigns & Client Success

Capitec Bank Ltd; Sud Africa; In loco; ZAR 700.000 - 950.000; Tempo pieno

Descrizione del lavoro

Capitec Bank Ltd, South Africa, seeks a seasoned leader to coach and develop a cross-skilled client service team within a dynamic contact centre. The role coordinates outbound calling activities focused on new initiatives, client retention, sales and compliance.

You will drive service excellence, achieve campaign objectives, and consistently meet productivity and performance targets for Capitec Bank and non-Capitec Bank clients.

Competenze

• Proven leadership experience in outbound campaigns or sales contact centres.
• Experience delegating, performing quality assurance and validating work.
• Experience coordinating outbound calling processes and teams.
• 5 years in outbound call centre, sales and campaign management with risk mitigation.
• Experience using contact centre systems, including dialers.
• Campaign management experience across multiple campaigns.

Mansioni

• Lead, coach and develop a cross-skilled client service team in a contact centre environment.
• Coordinate outbound calling activities focused on new initiatives, client retention, sales and compliance.
• Ensure service excellence and meet campaign objectives and productivity targets for Capitec Bank and non-Capitec Bank clients.
• Foster compliant operations with strong risk mitigation in daily activities.

Conoscenze

Communication skills

MS Office literacy

Interpersonal skills

Planning & coordination

Attention to detail

Formazione

Grade 12/NQF Level 4

Banking qualification

Business Management qualification (preferred)

Descrizione del lavoro

Capitec Bank Ltd, South Africa, seeks a seasoned leader to coach and develop a cross-skilled client service team within a dynamic contact centre. The role coordinates outbound calling activities focused on new initiatives, client retention, sales and compliance.

You will drive service excellence, achieve campaign objectives, and consistently meet productivity and performance targets for Capitec Bank and non-Capitec Bank clients.