Strategic Account Leader: Growth & Trusted Partnerships

Ioco; Pretoria; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

iOCO is seeking a Senior Account Manager in Pretoria to own strategic client portfolios, act as the trusted advisor, and drive retention and growth across key accounts. You will coordinate across product, delivery and growth teams to deliver consistent, high-quality service.

You will build deep client relationships, map stakeholders, and lead reviews to translate insights into concrete actions, while managing renewals and cross-sell opportunities in a fast-paced, evolving environment.

Qualifications

• Experience in strategic/key account management and client relationship management.
• Ability to manage cross-functional teams and complex portfolios.
• Proven track record in renewals, cross-sell, upsell.
• Strong commercial acumen and understanding of contracts.

Responsibilities

• Take ownership of assigned strategic client accounts and serve as the primary contact for key stakeholders.
• Build trusted relationships by understanding each client's business, priorities and needs.
• Develop and execute account plans covering engagement, service objectives and growth.
• Coordinate service delivery across internal teams to ensure a consistent experience.
• Monitor performance, satisfaction, account health, revenue and profitability; initiate corrective action.
• Lead client reviews and ensure actions and follow-ups are documented.
• Manage client queries and escalations with timely resolution and clear communication.
• Support contract management, renewals and commercial discussions with internal teams.
• Identify cross-sell and up-sell opportunities within existing accounts based on client needs and value.
• Coordinate input from platform/product/delivery to prepare proposals and pricing for expansion opportunities.
• Maintain accurate CRM data for accounts, stakeholders, activities, risks and forecast.

Skills

Strategic account management

Stakeholder management

Relationship management

Negotiation

Education

Bachelor's degree or diploma in Sales, Business Administration, Marketing, HR, Payroll, Information Systems or related field

Postgraduate Degree in Business Management

Tools

CRM

MS Office

Job description

iOCO is seeking a Senior Account Manager in Pretoria to own strategic client portfolios, act as the trusted advisor, and drive retention and growth across key accounts. You will coordinate across product, delivery and growth teams to deliver consistent, high-quality service.

You will build deep client relationships, map stakeholders, and lead reviews to translate insights into concrete actions, while managing renewals and cross-sell opportunities in a fast-paced, evolving environment.