Strategic ICT Account Lead — Trusted Exec Relationships

Kontak; Sandton; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance for main member

Quarterly performance bonuses

Death and disability cover

Flexible leave arrangement

Training opportunities including ITIL

Autonomous working environment

Growth opportunities

Job summary

Kontak Recruitment is seeking a Senior Account Manager in Johannesburg, Gauteng, to own a portfolio of strategic ICT accounts. You will act as a trusted technology advisor, driving growth and ensuring client satisfaction across managed services, cloud, and IT infrastructure.

The role requires a strong network with senior executives and a proven track record in solution selling. The successful candidate will manage quotations, renewals, and commercial negotiations, while collaborating with

Qualifications

• 8+ years of experience in account management, client management, or ICT.
• Strong background in managed services, systems integration, or a similar technology environment.
• Proven track record of building long-term client relationships and growing revenue within existing accounts.
• Experience engaging with senior executives as well as technical teams.
• Solid commercial awareness with experience in solution selling.
• Experience managing quotations, proposals, renewals, and commercial negotiations.
• Excellent communication and presentation skills with strong attention to detail.
• Valid driver’s license and reliable transport for client site visits.
• Relevant technology certifications are advantageous.

Responsibilities

• Build and maintain strong relationships with client stakeholders and decision-makers across the assigned portfolio.
• Act as a trusted technology advisor, understanding each client's business goals, current environment, and future needs.
• Identify and develop opportunities to improve, expand, or modernise client ICT environments.
• Develop new business opportunities within existing accounts and maintain a healthy opportunity pipeline.
• Manage quotations, proposals, renewals, and commercial discussions end to end.
• Collaborate with technical teams to develop appropriate, well-scoped solutions for client requirements.
• Coordinate with operations, procurement, and project delivery teams to ensure client requirements are met successfully.
• Conduct regular service reviews and strategic account meetings, covering SLA performance, project updates, and outstanding actions.
• Maintain up-to-date records of client information, pipeline activity, and opportunities in relevant systems.
• Keep clients informed of relevant developments in technology, security, and service delivery.

Skills

Relationship management

Executive engagement

Communication skills

Presentation skills

Negotiation

CRM proficiency

Solution selling

Tools

Microsoft 365

Cloud Solutions

Cybersecurity

IT infrastructure

Networking

SaaS

CRM

PSA

ITSM

Job description

Kontak Recruitment is seeking a Senior Account Manager in Johannesburg, Gauteng, to own a portfolio of strategic ICT accounts. You will act as a trusted technology advisor, driving growth and ensuring client satisfaction across managed services, cloud, and IT infrastructure.

The role requires a strong network with senior executives and a proven track record in solution selling. The successful candidate will manage quotations, renewals, and commercial negotiations, while collaborating with