Strategic Account Growth Manager

Ctrack; Centurion; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Ctrack in Centurion, South Africa, is seeking an Account Manager to foster strong relationships with allocated accounts, drive customer satisfaction, and grow sales within the portfolio. You will manage account plans, coordinate with marketing, product development, and support teams, and ensure services meet client needs.

The role requires a Bachelor’s degree or equivalent, at least 3 years of sales experience, and proficiency with CRM software and MS Office. Occasional travel may be required.

Qualifications

• Bachelor’s degree in business administration, Sales, or related field.
• BCom qualification would be an advantage.
• Have/Studying towards a degree/diploma-Customer Service or Fleet Management
• Proven track record of success in sales, with at least 3 years of experience in a similar role.
• Systems Knowledge
• MS Office - Intermediate
• Solid experience with CRM software

Responsibilities

• Contribute to the growth and profit of the portfolio
• Ensure that business targets are achieved or exceeded by managing customer EOT’S and implementing solutions stack selling principles within the allocated customer base.
• Ensure that opportunities entered into the Ctrack pipeline are accurate and managed on a weekly basis with respect to days in pipeline and constant customer engagement and visitation to ensure quick close of the opportunities.
• Ensure that available modules are showcased to customers and that this is applied in a wallet-sharing strategy in line with target expectation.
• Understand client needs and objectives and identify opportunities to upsell or cross-sell additional products or services.
• Create and execute strategic account plans to achieve sales targets and maximize revenue growth.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure client satisfaction and drive business success.
• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all sales-related inquiries and activities.
• Ensure that you are fully trained and comfortable with the entire Ctrack solutions stack.
• Ensure additional services are tabled, approved, and implemented in line with the Ctrack add more value principles to the partners.
• Ensure that your customer service index (CSI) remains above a 90% threshold.
• Stay informed about industry trends, competitor activities, and market opportunities to identify potential leads and develop sales strategies accordingly.
• Utilize CRM software to track sales activities, manage pipelines, and generate reports for management review.
• Represent the business at industry events, conferences, and trade shows to network with potential clients and promote our products or services.

Skills

Communication skills

Interpersonal skills

Strategic mindset

CRM software

Results driven

Travel readiness

Education

Bachelor's degree in Business Administration

BCom qualification

Degree/Diploma in Customer Service or Fleet Management

Tools

MS Office

CRM software

Job description

Ctrack in Centurion, South Africa, is seeking an Account Manager to foster strong relationships with allocated accounts, drive customer satisfaction, and grow sales within the portfolio. You will manage account plans, coordinate with marketing, product development, and support teams, and ensure services meet client needs.

The role requires a Bachelor’s degree or equivalent, at least 3 years of sales experience, and proficiency with CRM software and MS Office. Occasional travel may be required.