Strategic Account Manager: Growth & CX

Ctrack; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Ctrack seeks an Account Manager in Gauteng to manage client relationships, execute strategy, and grow revenue across allocated accounts. You will lead opportunities, coordinate with internal teams, and ensure a high level of customer satisfaction.

Ideal candidates have a minimum of 3 years in sales, a CRM background, and an ability to upsell solutions while travelling to client sites as needed.

Qualifications

• Bachelor's degree in business administration, Sales or related field.
• BCom qualification is an advantage.
• Studying towards a degree/diploma in Customer Service or Fleet Management.
• Proven track record of success in sales, with at least 3 years of experience in a similar role.
• MS Office - Intermediate.
• Solid experience with CRM software.

Responsibilities

• Manage relationships with allocated accounts to drive retention and revenue.
• Enter opportunities into CRM and monitor pipeline weekly.
• Showcase modules and upsell/cross-sell to meet targets.
• Conduct regular business reviews with clients.
• Collaborate with marketing, product development and customer support.
• Travel occasionally for client meetings and industry events.

Skills

Communication

Interpersonal skills

Strategic thinking

CRM proficiency

Sales drive

Adaptability

Travel readiness

Education

Bachelor's degree

BCom advantageous

Customer service / Fleet Mgmt studies

Tools

CRM software

Job description

Ctrack seeks an Account Manager in Gauteng to manage client relationships, execute strategy, and grow revenue across allocated accounts. You will lead opportunities, coordinate with internal teams, and ensure a high level of customer satisfaction.

Ideal candidates have a minimum of 3 years in sales, a CRM background, and an ability to upsell solutions while travelling to client sites as needed.