Fleet Account Specialist: Client Success & Analytics

Ctrack; Centurion; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Ctrack is seeking a Fleet Account Specialist in Centurion to act as the primary contact for selected high-profile clients, managing accounts from cradle to grave and ensuring service levels. You will coordinate with multiple departments, drive service rehabilitation, and develop specialized reports while monitoring SLA and scope; strong communication and data analysis are essential.

This role emphasizes fault identification, process improvement, and proactive client engagement to deliver value

Qualifications

• Strong analytical and data-driven decision-making abilities.
• Excellent communication and interpersonal skills.
• Experience with fleet tracking and reporting tools.

Responsibilities

• Own client accounts end-to-end with cradle-to-grave ownership.
• Drive service rehabilitation for clients requiring improvements.
• Coordinate with departments to ensure optimal service.
• Set up client scopes of work and manage reporting.
• Monitor SLA and scope compliance and drive issue resolution.
• Identify and deliver client reports and data analyses.

Skills

Analytical skills

Communication

Vehicle tracking

Fleet Logistics

Pressure handling

Education

Matric or equivalent

Certification in Product Management (advantage)

Tools

Fleet management software

CRM software

MS Office

Crystal reporting

Ctrack reporting

Job description

Ctrack is seeking a Fleet Account Specialist in Centurion to act as the primary contact for selected high-profile clients, managing accounts from cradle to grave and ensuring service levels. You will coordinate with multiple departments, drive service rehabilitation, and develop specialized reports while monitoring SLA and scope; strong communication and data analysis are essential.

This role emphasizes fault identification, process improvement, and proactive client engagement to deliver value