Fleet Account Lead — Client Success & Analytics

Ctrack; Gauteng; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Ctrack seeks a Fleet Account Specialist to join our dynamic team in Gauteng. You will be the primary contact for key clients, manage accounts end-to-end, and act as the bridge between clients and internal teams to optimize service delivery.

Responsibilities include owning scopes of work, coordinating with departments to resolve issues, generating client reports, and ensuring SLA compliance. The ideal candidate has strong communication, data analysis, and fleet-management software experience.

Qualifications

• Must be the primary contact for high-profile Ctrack clients.
• Own accounts end-to-end and liaise between client and Ctrack.
• Create specialized reporting and ensure SLA compliance.
• Experience with fleet management and data analysis.
• Strong communication and cross-department collaboration.

Responsibilities

• Own client accounts cradle to grave.
• Drive service rehabilitation and ICU-related improvements.
• Set up client scopes of work and manage expectations.
• Convey client requirements to relevant departments.
• Escalate issues to achieve speedy resolutions and quality service.
• Identify and deliver reports to meet client needs.

Skills

Strong analytical skills

Excellent communication

Data-driven decision making

Ability to work under pressure

Risk management

Technical troubleshooting

Industry knowledge

Education

Matric or equivalent

Product Management cert (adv.)

Tools

Fleetio

Verizon Connect

Fleet Complete

CRM Software

Crystal Reports

Ctrack reporting

MS Office

Job description

Ctrack seeks a Fleet Account Specialist to join our dynamic team in Gauteng. You will be the primary contact for key clients, manage accounts end-to-end, and act as the bridge between clients and internal teams to optimize service delivery.

Responsibilities include owning scopes of work, coordinating with departments to resolve issues, generating client reports, and ensuring SLA compliance. The ideal candidate has strong communication, data analysis, and fleet-management software experience.