Store Team Leader: Customer Experience & Growth

Cape Union Mart Group; East London; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Cape Union Mart Group is seeking a Store Supervisor to assist in managing all store aspects and maximize turnover in East London. The role emphasizes customer service, policy implementation, and safety compliance.

The ideal candidate will have at least 2 years of supervisory experience, matric, and strong communication skills to lead a diverse team and maintain store standards in a dynamic retail environment.

Qualifications

• 2 years of Supervisory experience
• Matric or Equivalent
• Microsoft Office proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Responsibilities

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Stock loss control and prevention
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group is seeking a Store Supervisor to assist in managing all store aspects and maximize turnover in East London. The role emphasizes customer service, policy implementation, and safety compliance.

The ideal candidate will have at least 2 years of supervisory experience, matric, and strong communication skills to lead a diverse team and maintain store standards in a dynamic retail environment.