Store Operations Leader: Customer Experience & Growth

Cape Union Mart Group; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cape Union Mart Group is seeking a Store Supervisor to drive store performance and customer service excellence in Gqeberha. You will help manage daily operations, coach staff, and ensure policy compliance while maintaining strong visuals and a safe shopping environment.

The role emphasizes inspirational leadership, ownership of outcomes, and aligning the team with the company culture to create a fun, high-energy store atmosphere.

Qualifications

• Minimum two years of supervisory experience.
• Matric or equivalent qualification required.
• Proficient with Microsoft Office applications.
• Clear criminal record.

Responsibilities

• Assisting in managing all aspects of a store.
• Maximizing turnover and profit.
• Stock loss control and prevention.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices.
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

Supervisory experience

Communication skills

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group is seeking a Store Supervisor to drive store performance and customer service excellence in Gqeberha. You will help manage daily operations, coach staff, and ensure policy compliance while maintaining strong visuals and a safe shopping environment.

The role emphasizes inspirational leadership, ownership of outcomes, and aligning the team with the company culture to create a fun, high-energy store atmosphere.