Store Operations Leader: Drive Sales, Service & Profit

Clicks Group Limited; Randburg; On-site; ZAR 420,000 - 700,000; Full time

Job summary

Clicks Group Limited in Randburg, South Africa, seeks a Store Operations Manager to lead and direct the store operations team, ensuring sales, profitability and compliance targets are met while upholding brand standards.

You will drive in-store execution, manage staff and ensure a superior customer experience, building strong stakeholder relationships and fostering a high performing, compliant store environment.

Qualifications

• Experience in retail/FMCG store operations and cost control.
• Strong understanding of financial management and budgets.
• Knowledge of labour laws and IR practices.
• Proven ability to drive sales and store performance.

Responsibilities

• Drive and maximize store sales, track daily, weekly and monthly targets.
• Manage expenses, stock, shrinkage, housekeeping and admin.
• Execute in-store visuals and promotions to brand standards.
• Lead, develop and motivate employees with effective scheduling.
• Ensure time and attendance records are complete and submitted.
• Deliver excellent customer service and loyalty initiatives.
• Build relationships with centre managers, suppliers and DCs.
• Monitor customer trends and competitors to seize opportunities.
• Foster cohesion between store operations, pharmacy and clinic teams.

Skills

Managerial skills

Results driven

Planning & organising

Problem solving

Customer focus

Leading & supervising

Team leadership

Analysing

Ability to work under pressure

Education

Grade 12 (Maths 50% and English 50%)

Bachelors or Diploma in retail/finance management, pharmacy or related

Job description

Clicks Group Limited in Randburg, South Africa, seeks a Store Operations Manager to lead and direct the store operations team, ensuring sales, profitability and compliance targets are met while upholding brand standards.

You will drive in-store execution, manage staff and ensure a superior customer experience, building strong stakeholder relationships and fostering a high performing, compliant store environment.