Store Manager: Drive Sales, Service & Profitability

Clicks Group; Greater Taung Local Municipality; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Clicks Group in South Africa is seeking a Store Manager to lead store operations, drive sales, and deliver service excellence under the Area Manager. The role requires coordinating people, planning, and maintaining brand standards while meeting financial targets.

You will manage staff scheduling, merchandising, and customer service initiatives, ensuring compliance with company policies and labour regulations, and developing a high-performing team for sustained success.

Qualifications

• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
• Grade 12 with Maths and English (50% or above)
• Degree or Diploma in retail/finance management, pharmacy or related (External applicants)

Responsibilities

• To lead and direct the store operations team to meet sales, profit and compliance targets.
• Drive and maximise sales, monitor daily/weekly/monthly targets, and take corrective action.
• Manage all operational activities including expenses, stock, shrinkage, housekeeping and administration.
• Ensure in-store merchandising and promotional standards align with brand image.
• Schedule staff in line with labour policy and ensure departments are fully staffed.
• Maintain weekly time and attendance and employee records.
• Deliver great customer experience and drive customer loyalty.
• Foster relationships with stakeholders and monitor local customer trends to optimize opportunities.
• Drive cohesion between store operations, pharmacy and clinic teams.
• Support employment equity plan and encourage applicants with disabilities.

Skills

Financial management

Leadership

People management

Customer service

Stock management

Merchandising

Promotions

Planning and organising

Problem solving

Analysing

Decision making

Education

Grade 12

B. Degree or Diploma in retail / finance management, pharmacy or related

Job description

Clicks Group in South Africa is seeking a Store Manager to lead store operations, drive sales, and deliver service excellence under the Area Manager. The role requires coordinating people, planning, and maintaining brand standards while meeting financial targets.

You will manage staff scheduling, merchandising, and customer service initiatives, ensuring compliance with company policies and labour regulations, and developing a high-performing team for sustained success.