Store Manager - Vincent

Cash Crusaders; East London; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Zusammenfassung

Cash Crusaders in East London is seeking an Assistant Store Manager to lead a high‑performing team and drive store performance while maintaining superb service standards.

You will oversee inventory, customer interactions, and staff development, ensuring adherence to policies and a consistently positive shopping environment for customers and colleagues alike.

Qualifikationen

• Minimum proven retail management experience.
• Strong leadership and people management abilities.
• Excellent communication and organisational skills.
• Target and results-driven mindset.
• Passion for customer service and retail excellence.

Aufgaben

• Drive store performance to achieve sales targets and maintain operational excellence.
• Oversee stock management and inventory controls.
• Ensure exceptional customer experiences and resolve issues promptly.
• Lead, train, and develop staff; plan succession and growth.
• Maintain compliance with company policies and daily admin tasks.
• Foster a positive, productive working environment.

Kenntnisse

Retail management

Leadership

People management

Customer service

Organisational skills

Jobbeschreibung

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours:

Retail hours, including weekends and public holidays

Candidate must be willing to relocate anywhere in Eastern Cape