Store Manager

Cash Crusaders; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cash Crusaders in Cape Town seeks an Assistant Store Manager to lead a high-performance retail team, drive sales, and uphold exceptional customer service. You will oversee operations, inventory control, and staff development to ensure outstanding store performance.

The role requires proven retail management experience, strong leadership skills, and a customer-first mindset. Willingness to relocate within Western Cape and to work retail hours including weekends will be expected.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve sales targets and maximise revenue streams.
• Oversee inventory controls and ensure stock is managed effectively.
• Ensure exceptional customer experiences and address feedback and complaints promptly.
• Train, develop and motivate staff, planning succession and internal growth.
• Ensure strict adherence to company policies and daily administrative duties.

Skills

Retail management

Leadership

Customer service

Communication

Organisational skills

Target-driven

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours:

Retail hours, including weekends and public holidays

Candidate must be willing to relocate anywhere in Western Cape