Store Manager – KwaZulu-Natal Coastal East

Cash Crusaders; Durban; On-site; ZAR 350,000 - 520,000; Full time

Job summary

A leading retail company is searching for a Store Manager to lead their Durban branch. Responsibilities will include driving sales performance, managing inventory effectively, and fostering a strong customer-focused culture. Candidates should possess proven retail management experience and strong leadership skills. This role requires excellent communication abilities and a commitment to team development. The Store Manager will also ensure compliance with all company policies and aim to create a productive working environment.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.

Responsibilities

• Drive store performance to achieve sales targets.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff.
• Attract and retain a loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance against stock availability and demand.
• Ensure exceptional customer experiences that exceed expectations.
• Review Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service orientation

Results-oriented mindset

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays.

We are seeking a candidate who is willing to relocate within the KwaZulu-Natal East, Coastal region, including Durban, Umhlanga, Tongaat, Verulam, as required for this position.