Assistant Store Manager- Sammy marks

Clicks Group Limited; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Clicks Group Limited in Pretoria is seeking an Assistant Store Manager to support the Store Manager in delivering excellent service, driving sales and ensuring store profitability.

The role focuses on optimizing store operations, merchandising standards and staff performance, while maintaining regulatory compliance and delivering a consistent customer experience. You will work closely with the Store Manager to plan schedules and achieve targets.

Qualifications

• Grade 12 with Maths 50% and English 50%.
• Desirable: Degree in Retail/Business Management.
• Minimum 2 years’ experience as assistant store manager in retail/FMCG.
• Financial management experience including budgets and P&L.

Responsibilities

• Drive sales through promotions, cross-selling and superior customer service.
• Oversee store operations including expenses, stock management and housekeeping.
• Lead in-store visual merchandising to meet brand standards.
• Motivate and direct staff, including coverage in the absence of the Store Manager.
• Manage daily work schedules in line with labour policy.
• Implement customer service initiatives to boost loyalty and club card participation.
• Complete administrative tasks such as time and attendance and HR records.
• Uphold the group vision as the customer’s first choice health and beauty retailer.

Skills

Financial management

Retail/FMCG experience

Stock & cost control

Customer service excellence

Labor legislation knowledge

People management

Interviewing skills

Planning & organizing

Problem solving

Education

Grade 12

Retail/Business degree

Job description

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross‑selling, up‑selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in‑store visual merchandising, ensuring the in‑store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer ExpectationsWorking with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Employment Equity

We are committed to the principles of Employment Equity.