Lead Store Manager

Placements24; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

Placements24 in Cape Town is seeking a Lead Store Manager for our flagship fashion retailer. This hybrid role balances hands-on store leadership with strategic oversight and occasional remote administration.

You will drive sales, coach a high-performing team, manage visual merchandising, inventory, and customer relationships, and partner with regional managers to optimize performance.

Qualifications

• Minimum 5 years of experience in retail management and proven sales leadership.
• Strong knowledge of retail operations, merchandising, and inventory control.
• Excellent leadership and interpersonal skills.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Lead and inspire a team of retail associates to deliver exceptional customer service.
• Drive store sales with effective strategies and target achievement.
• Oversee store operations, merchandising, inventory, and loss prevention.
• Develop customer relationships to boost satisfaction and loyalty.
• Recruit, train, and coach staff to ensure capability.
• Analyze sales reports and trends to identify growth opportunities.
• Collaborate with regional managers and head office on marketing and improvements.
• Manage store budgets and profitability.

Skills

Leadership

Team management

Sales strategy

POS systems

Education

Bachelor's degree in Business/Marketing

Tools

POS software

Inventory management software

Job description

About the Role

Our client is a premier fashion retailer renowned for its curated collections and exceptional customer service. We are seeking an experienced and dynamic Lead Store Manager to oversee our flagship store in the heart of **Cape Town, Western Cape, ZA**. This hybrid role offers the best of both worlds, combining hands‑on management of our vibrant retail environment with strategic oversight and occasional remote work for administrative tasks. You will be responsible for driving sales, managing a high-performing team, and ensuring an unparalleled shopping experience for our discerning clientele. This position demands a leader with a keen eye for retail trends, strong operational acumen, and a passion for developing talent. If you are a results-oriented professional with a proven ability to lead and inspire, we encourage you to apply for this exciting opportunity in **Cape Town, Western Cape, ZA**.

Key Responsibilities

• Lead and inspire a team of retail associates, fostering a positive and customer-centric work environment.
• Drive store sales performance by implementing effective sales strategies and achieving targets.
• Manage all aspects of store operations, including visual merchandising, inventory management, and loss prevention.
• Develop and maintain strong customer relationships, ensuring a high level of customer satisfaction and loyalty.
• Recruit, train, and coach store staff to ensure they have the skills and knowledge to succeed.
• Analyze sales reports and market trends to identify opportunities for growth and improvement.
• Manage store budgets and ensure profitability.
• Collaborate with regional managers and head office on marketing initiatives and operational improvements.

Requirements

• Minimum of 5 years of experience in retail management, with a proven track record of success in driving sales and managing teams.
• Strong understanding of retail operations, visual merchandising, and inventory control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and inspire a team to achieve sales goals.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Passion for fashion and a strong sense of style.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Experience working in a fast-paced retail environment in **Cape Town, Western Cape, ZA** is a significant advantage.

Benefits

• This role offers a competitive annual salary and performance-based bonuses.
• Employees benefit from a generous staff discount on merchandise, comprehensive health insurance coverage, and a retirement savings plan.
• You will also have opportunities for professional development, including leadership training programs, and the potential for career advancement within our growing organization.
• The hybrid nature of the role provides flexibility, allowing for a good work-life balance while managing operations in **Cape Town, Western Cape, ZA**.