Store Manager Mr Price Kenilworth Centre

Mr Price Group Careers; Wes-Kaap; Sur place; ZAR 180 000 - 280 000; Plein temps

Résumé du poste

Mr Price Group Kenilworth Centre is seeking a Store Manager to lead daily operations, drive store KPIs and uphold customer service standards. You will manage stock, staffing, budgets and implement company policies in a fast-paced retail environment.

In this role you will supervise a team, develop talent, analyse sales data, and ensure compliance with visual and brand guidelines while delivering exceptional shopping experiences to our customers in the Western Cape.

Qualifications

• Grade 12 or equivalent.
• 3 to 5 years' experience in retail store management.
• Knowledge of sales & service management.
• Budgeting knowledge.
• Understanding of retail trade, brand, customer & product.

Responsabilités

• Stock Management: ensure stock is received, merchandised and replenished; monitor stock levels and minimize stock loss.
• Customer Experience Management: maintain customer service standards and implement customer experience plans.
• Leadership & Development: lead and coach store team, drive KPIs and succession planning; recruit and manage performance.
• Compliance & Operations: ensure policies and procedures are followed and store housekeeping is maintained.

Connaissances

Retail management

Budgeting

Sales & service

Staff development

Formation

Grade 12

Description du poste

Store Manager Mr Price Kenilworth Centre

Western Cape, South Africa

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Job Description

Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.
• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.

Identify and propose new opportunities to increase sales and brand awareness.

• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
  

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.

Qualifications

• Grade 12.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Business understanding of retail trade, brand, customer & product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.