Store Manager, Belgravia, Cape Town (W)

Pedros; Cape Town; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Pedros is opening a brand-new store in Belgravia, Cape Town. We are seeking an energetic leader to manage daily operations, uphold our standards, and drive a high level of customer service. You will oversee stock control, purchasing, and staff, while ensuring profitability and a excellent guest experience.

Join our launch team and help build a strong store culture from day one, coaching staff, coordinating shifts, and solving issues quickly in a fast-paced environment.

Qualifications

• Experience in restaurant or fast-food management.
• Strong leadership and team-building capabilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee daily restaurant/take-away operations at Belgravia launch.
• Ensure quality standards and SOP adherence.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Drive profitability and staff morale through effective scheduling.

Skills

Store leadership

Customer service

Team management

Stock control

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills