1st Line IT Support Engineer — Fast Troubleshooter

Rayton Group; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Rayton Group in Johannesburg is seeking an IT Service Desk professional to provide first-line support, manage tickets, and ensure SLA adherence. You will deliver telephonic and email technical support and coordinate with internal teams and third-party vendors to resolve issues.

The role requires 1–2 years in an IT service desk, knowledge of Microsoft 365 administration and Active Directory, plus basic networking skills. A proactive team player approach and willingness to learn are essential.

Qualifications

• 1–2 years of experience in IT Service Desk, Help Desk, or First Line Support.
• Proven ability to diagnose and resolve technical issues with customers.
• Knowledge of Microsoft 365 administration and directory services.

Responsibilities

• Ensure client SLA conditions are adhered to.
• Escalate support tickets timeously to meet SLA requirements.
• Document and manage workflow of service requests logged.
• Provide telephonic and email technical support.
• Identify trends and recurring issues and escalate appropriately.
• Diagnose and resolve technical issues with a focus on customer satisfaction.
• Log tickets with detailed information and maintain accuracy.
• Provide first-line Active Directory and Microsoft 365 administration.
• Support in-house and third-party applications.
• Troubleshoot VoIP, Wi-Fi, and networking issues.
• Coordinate service desk interactions with vendors and developers.
• Demonstrate organizational skills and work independently.
• Provide hands-on hardware and software support; occasional after-hours remote work.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Education

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Microsoft 365 Fundamentals (MS-900)

Microsoft 365 Administrator (MS-102)

Microsoft Azure Fundamentals (AZ-900)

Tools

Active Directory

Azure Active Directory (Entra ID)

VoIP

Networking basics (TCP/IP, DNS, DHCP)

Job description

Rayton Group in Johannesburg is seeking an IT Service Desk professional to provide first-line support, manage tickets, and ensure SLA adherence. You will deliver telephonic and email technical support and coordinate with internal teams and third-party vendors to resolve issues.

The role requires 1–2 years in an IT service desk, knowledge of Microsoft 365 administration and Active Directory, plus basic networking skills. A proactive team player approach and willingness to learn are essential.