Service Desk Admin: First-Line IT Support & SLA Focus

South African National Blood Service; Roodepoort; On-site; ZAR 330,869 - 404,396; Full time

Job summary

A leading healthcare provider in Roodepoort seeks an experienced IT Support Technician to provide first line support on the Service Desk System. The role involves managing Service Desk calls, administering user accounts, and ensuring high-quality customer service. Applicants should possess relevant IT certifications and at least one year of technical support experience. This permanent position offers a competitive annual salary.

Qualifications

• Two or more relevant IT certifications are required.
• At least 1 year of experience in a technical support role.
• Active Directory experience is essential.

Responsibilities

• Provide first line support on the Service Management System.
• Ensure ICT service delivery by managing Service Desk calls.
• Administer user accounts and develop customer relationships.

Skills

Analytical thinking

Problem-solving

Planning and organizing

Customer service orientation

Communication

Teamwork

Ethical behavior

Flexibility

Resilience

Education

CompTIA A, CompTIA N, MCSE, MCP, MCSA, or an IT-related degree

Job description

A leading healthcare provider in Roodepoort seeks an experienced IT Support Technician to provide first line support on the Service Desk System. The role involves managing Service Desk calls, administering user accounts, and ensuring high-quality customer service. Applicants should possess relevant IT certifications and at least one year of technical support experience. This permanent position offers a competitive annual salary.