Store Floor Lead: Customer-Driven Retail Leader

TFG Limited; Hermanus; On-site; ZAR 167,000 - 234,000; Full time

Job summary

TFG Limited, Jet Hermanus is seeking a Floor Supervisor to lead the store team in Hermanus, Western Cape. The role focuses on customer-centric leadership, operational excellence, and KPI-driven performance.

The ideal candidate has at least 3 years in retail with 1 year in a leadership role, strong communication skills, and the ability to multi-task in a fast-paced environment. Flexible schedule required.

Qualifications

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.

Responsibilities

• Support the store management team to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through store KPIs (turnover, rewards, new accounts, visuals).

Skills

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Education

Matric certificate

Job description

TFG Limited, Jet Hermanus is seeking a Floor Supervisor to lead the store team in Hermanus, Western Cape. The role focuses on customer-centric leadership, operational excellence, and KPI-driven performance.

The ideal candidate has at least 3 years in retail with 1 year in a leadership role, strong communication skills, and the ability to multi-task in a fast-paced environment. Flexible schedule required.