On-site Store Floor Leader: Drive Customer Excellence & KPIs

TFG Limited; Somerset West; On-site; ZAR 240,000 - 360,000; Full time

Job summary

TFG Limited in Western Cape, Somerset West, on-site, is seeking an experienced retail leader to drive store performance. You will mentor the store team, implement customer-centric service, and coach staff to meet KPI targets, including turnover and new accounts.

The role requires leadership, planning, and strong communication to deliver excellence. Ideal candidates have a Matric certificate and at least 3 years of retail experience with 1 year in store leadership, plus flexibility to work varied

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year in store leadership.
• Strong leadership, interpersonal and communication skills.
• Ability to work flexible schedule and multi-task in a fast-paced environment.

Responsibilities

• Support the store management team to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals).
• Foster relationships with customers and ensure high service standards.

Skills

Store leadership

Sales process

Planning & organising

Verbal communication

Education

Matric certificate

Job description

TFG Limited in Western Cape, Somerset West, on-site, is seeking an experienced retail leader to drive store performance. You will mentor the store team, implement customer-centric service, and coach staff to meet KPI targets, including turnover and new accounts.

The role requires leadership, planning, and strong communication to deliver excellence. Ideal candidates have a Matric certificate and at least 3 years of retail experience with 1 year in store leadership, plus flexibility to work varied