Floor Supervisor: Drive Retail KPIs & Customer Experience

TFG Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TFG Limited is seeking a Floor Supervisor (40hr) for an on-site role at Table Bay in the Western Cape. You will support store management, lead the store team, and ensure operational excellence with a customer-centric approach.

The role requires a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership position. Flexibility, initiative, and strong communication are essential.

Qualifications

• A Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year store leadership.
• Flexibility to adapt to different customers and situations.
• Ability to work independently with a sense of urgency and leadership.
• Strong organizational and planning skills; multi-task in a fast-paced environment.

Responsibilities

• Support the store management team with outstanding leadership to the store team.
• Ensure operational excellence through a customer-centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively and handle multiple tasks to complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through store KPI’s (turnover, rewards, new accounts, visuals).

Skills

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Education

Matric certificate

Job description

TFG Limited is seeking a Floor Supervisor (40hr) for an on-site role at Table Bay in the Western Cape. You will support store management, lead the store team, and ensure operational excellence with a customer-centric approach.

The role requires a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership position. Flexibility, initiative, and strong communication are essential.