Retail Floor Leader: Elevate Customer Experience & KPI

TFG Limited; Midrand; On-site; ZAR 156,000 - 246,000; Full time

Job summary

TFG Limited, Mall of Africa, is seeking a Floor Supervisor (40hr) to support the store management team with strong leadership and a customer-centric approach. The role emphasizes operational excellence, motivation of staff, and effective task prioritization in a fast-paced retail environment.

Ideal candidates will have a Matric certificate and at least 3 years of retail experience, including 1 year of store leadership.

Qualifications

• Matric certificate required.
• Minimum 3 years of retail experience with at least 1 year in store leadership.
• High flexibility and ability to adapt to different customers and situations.
• Excellent leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet business needs.

Responsibilities

• Support store management to provide strong leadership to the store team.
• Ensure operational excellence with a customer-centric mindset.
• Motivate and engage the store team to drive performance.
• Allocate time, handle multiple tasks and complete priorities.
• Provide input on merchandise and visual principles.
• Drive KPI performance (turnover, rewards, new accounts, visuals).
• Maintain good customer satisfaction by executing service strategy.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Planning skills

Multi-tasking

Independence

Initiative

Customer service

Education

Matric certificate

Job description

TFG Limited, Mall of Africa, is seeking a Floor Supervisor (40hr) to support the store management team with strong leadership and a customer-centric approach. The role emphasizes operational excellence, motivation of staff, and effective task prioritization in a fast-paced retail environment.

Ideal candidates will have a Matric certificate and at least 3 years of retail experience, including 1 year of store leadership.