Store Customer Service & Merchandising Associate

Cashbuild Limited; Qonce; On-site; ZAR 90,000 - 130,000; Full time

Job summary

Cashbuild Limited seeks a General Assistant (Internal Applications Only) to deliver comprehensive customer service in-store, assist with merchandising, price labeling and housekeeping within the designated area.

Responsibilities include advising customers, resolving complaints, maintaining store layout, and ensuring safety and proper labeling. The role requires flexibility to work shifts, weekends and public holidays, with English and local language communication essential.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year work related experience or
• Grade 12 without related work experience
• Able to communicate in English and the dominant language of the area
• Valid SA ID or work permit
• Able to perform basic calculations accurately
• Willing to work shifts, weekends and public holidays
• Able to work under pressure

Responsibilities

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints
• Merchandise bulk stock areas safely according to store layout plan
• Ensure area is fully merchandised according to store layout and planograms
• Keep area free of obstacles; stock is merchandised after receipt; customers can move safely
• Ensure correct shelf price labeling within area of responsibility
• Complete the required checklist when on duty with canteen and toilet/showers schedule

Skills

Customer service

Communication

English proficiency

Attention to detail

Education

Grade 12

NQF 3

Job description

Cashbuild Limited seeks a General Assistant (Internal Applications Only) to deliver comprehensive customer service in-store, assist with merchandising, price labeling and housekeeping within the designated area.

Responsibilities include advising customers, resolving complaints, maintaining store layout, and ensuring safety and proper labeling. The role requires flexibility to work shifts, weekends and public holidays, with English and local language communication essential.