In-Store Customer Service & Merchandising Associate

Cashbuild; Northam; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Cashbuild General Assistant (External Applications Only) is responsible for delivering comprehensive customer service in-store, merchandising stock, labeling prices and maintaining cleanliness in the assigned area.

The role requires basic math, English and local language communication, and flexibility to work shifts, weekends and public holidays. Safety and accuracy are emphasized in daily duties to ensure a safe customer experience.

Qualifications

• Grade 10 or NQF 3 with 1 year related work experience OR Grade 12 with no related work experience
• Ability to communicate in English and the dominant local language
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends and public holidays
• Ability to work under pressure

Responsibilities

• Advise and assist Customers on correct products and queries
• Assist with and resolve Customer complaints
• Bulk stock area to be merchandised safely and according to Store layout plan
• Ensure area is fully merchandised according to Store layout and planograms
• Ensure area is free of obstacles and safe entry/exit for customers
• Correct shelf price labelling within area of responsibility
• Complete checklist as required when on duty with Canteen and Toilet/Showers schedule
• Maintain OHSA safety compliance in area of responsibility
• Ensure stock is merchandised safely for customers and colleagues
• Report discrepancies and damaged stock to Store Manager

Skills

Customer service

Communication

Basic arithmetic

Education

Grade 10 / NQF 3

Grade 12

Job description

Cashbuild General Assistant (External Applications Only) is responsible for delivering comprehensive customer service in-store, merchandising stock, labeling prices and maintaining cleanliness in the assigned area.

The role requires basic math, English and local language communication, and flexibility to work shifts, weekends and public holidays. Safety and accuracy are emphasized in daily duties to ensure a safe customer experience.