Sr. Field Application Engineer

Supermicro; Cape Town; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Supermicro is seeking a Senior Field Application Engineer to drive new opportunities in the global IT market. You will work with customers from ground to executive levels, manage projects with internal and external teams, and help grow the business through technical leadership and customer focus.

You will collaborate with multiple departments to initiate and maintain projects aligned with customer requirements and ensure timely resolution of issues, including on-site visits and travel as needed.

Qualifications

• 10+ years of experience with tier1 customers and partners in South Africa region.
• Minimum 5 year related experience with Compute/Storage Server or Data Center/IT Infrastructure.
• Strong background with x86-based server architecture.
• Solid HW system design and diagnostics skills.
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus.
• Strong technical communication and leadership to lead investigations across disciplines.
• Fluency in English and local language required; other languages are plus.

Responsibilities

• Works with sales and extended teams to map customer requirements and provide optimized technical solutions.
• Provides technical leadership in Pre-Sales and oversees implementation of solutions.
• Lead HW and SW engineers during product development and field investigations.
• Visit on-site facilities to enable solution integration and issue resolution.
• Travel up to 25%.

Skills

Excellent communication skills

Leadership skills

Ability to work under pressure

Business sense

Fluency in English

Education

Bachelors' or Masters' degree in engineering discipline

Tools

Linux

Windows

Virtualization platforms

x86-based server architecture

Job description

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Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. You will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. You must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions.
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions.
• Highly technical problem solver who understands system architecture, hardware and software interaction.
• Should possess basic HW debug skills.
• Manage and leads product HW and SW engineers during product development.
• Manage and leads teams during investigation and resolution of problems in the field.
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues.
• Develop and review systems solutions, technical bid responses and presentations.
• Work cross-department to ensure customer satisfaction and timely resolution of issues.
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs.
• Ability to present the corporate brand, product messaging and solutions to customers.
• Visit on-site facilities and operations to enable solution integration and issue resolution.
• Some travel required (up to 25%).

Qualifications:

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred.
• Excellent communication skills and business sense required.
• 10 yrs+ experience in working with tier1 customers and partners in South Africa region.
• Minimum 5 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired.
• Strong background and experience with x86-based server architecture.
• Solid HW system design and diagnostics skills.
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus.
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines.
• Individual must be able to work effectively in a high pressure environment.
• Fluency in English and local language required, other languages are plus.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.