Remote Field Service Engineer - IT Infrastructure

Placements24; Randburg; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Company-provided laptop

Medical and retirement benefits

Certifications support

Remote work flexibility

Job summary

Placements24 is seeking a highly capable Remote Field Service Engineer to support IT infrastructure from a home office. This fully remote role covers servers, storage, networking, and OS management across clients in South Africa.

You will diagnose complex issues, deploy hardware/software, and ensure secure, stable environments while staying current with IT innovations. The position emphasizes strong problem-solving, independent work, and collaboration with internal teams and vendors.

Qualifications

• Extensive experience with remote IT infrastructure support.
• Strong knowledge of Windows/Linux servers and virtualization.
• Hands-on with networking and storage concepts.
• Proficient in remote diagnostic and corrective actions.

Responsibilities

• Provide remote technical support for servers, storage, network, and OS issues.
• Perform remote installation, configuration, and deployment of hardware and software.
• Conduct remote diagnostics and performance analysis of IT systems.
• Develop remote maintenance plans to ensure stability and security.
• Respond to incidents and deliver timely resolutions to minimize client impact.
• Document procedures and troubleshooting steps for knowledge base and clients.

Skills

Remote troubleshooting

Server administration

Networking concepts

Virtualization

Scripting/Automation

Tools

VMware

Hyper-V

SAN

NAS

TCP/IP/DNS/DHCP/VPN

Job description

About the Role

Our client, a rapidly expanding global provider of managed IT services, is seeking a highly motivated and experienced Remote Field Service Engineer specializing in IT infrastructure to join their distributed team. This fully remote position allows you to leverage your expertise in network, server, and storage management from the comfort of your home office. You will be responsible for providing high-level technical support, troubleshooting, and implementation services for our diverse client base, primarily within South Africa. We are looking for an individual with exceptional problem‑solving abilities, a deep understanding of enterprise‑level IT infrastructure, and a proven track record of delivering excellent remote support. Your role will involve diagnosing and resolving complex technical issues, deploying new hardware and software, and ensuring the stability and security of client IT environments, all without the need for a physical office presence. This is a unique opportunity to be part of a forward‑thinking company that embraces remote work culture and values technical excellence.

Key Responsibilities

• Provide remote technical support and troubleshooting for a wide range of IT infrastructure issues, including servers, storage, networking, and operating systems.
• Perform remote installation, configuration, and deployment of hardware and software solutions.
• Conduct remote diagnostics and performance analysis of client IT systems.
• Develop and implement remote maintenance plans to ensure system stability and security.
• Respond to critical incidents and provide timely resolutions to minimize business impact for clients.
• Document technical procedures, solutions, and troubleshooting guides for internal knowledge base and client reference.
• Collaborate effectively with internal support teams, vendors, and clients to resolve complex technical challenges.
• Stay up-to-date with the latest IT infrastructure technologies and best practices.
• Manage and maintain remote access tools and secure connectivity solutions.
• Proactively identify potential risks and opportunities for infrastructure optimization within client environments.

Requirements

• Proven experience as a Field Service Engineer, Systems Administrator, or IT Support Specialist with a strong focus on infrastructure.
• In-depth knowledge of server technologies (Windows Server, Linux), virtualization (VMware, Hyper‑V), storage solutions (SAN, NAS), and networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Proficiency in troubleshooting complex IT infrastructure issues remotely.
• Experience with scripting and automation tools is highly desirable.
• Excellent analytical and problem‑solving skills, with the ability to think critically under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non‑technical audiences.
• Self‑motivated and able to work independently with minimal supervision in a remote setting.
• A dedicated home office setup with a reliable high‑speed internet connection.
• Relevant IT certifications (e.g., CompTIA Network+, Server+, MCSE, CCNA) are a strong asset.
• Willingness to be available for on‑call rotations as required by the company's service level agreements.

Benefits

• Highly competitive salary package for a remote position.
• Opportunity to work with cutting‑edge IT infrastructure technologies.
• Full remote work arrangement with flexibility.
• Company‑provided laptop and essential software licenses.
• Professional development opportunities and support for certifications.
• Comprehensive medical and retirement benefits.
• A dynamic and supportive team environment that values remote collaboration.