Spa Operations Director — Elevate Guest Experience & Growth

Placements24; LegKraal Gate; On-site; ZAR 670,000 - 1,004,000; Full time

Benefits offered by this job

Bonuses

Profit sharing

Health benefits

Discounts on services

Professional development

Networking

Job summary

Placements24 seeks a Senior Spa Manager to lead operations at a luxury wellness spa in Mahikeng. You will oversee staff, service quality, inventory, marketing and financial performance to deliver an unparalleled guest experience.

We offer a competitive salary with performance-based bonuses and profit sharing, comprehensive benefits, and opportunities for professional development within a premier wellness facility.

Qualifications

• Minimum 5 years in spa management or senior leadership in hospitality or wellness.
• Proven track record in staff management and achieving financial targets.
• Strong knowledge of spa services, treatments and product lines.
• Excellent communication, interpersonal and leadership skills.
• Proficiency with spa management software and general business applications.

Responsibilities

• Manage day-to-day spa operations and ensure exceptional client experiences.
• Lead, train and motivate a team of spa therapists, receptionists and support staff.
• Develop strategies to drive revenue and control costs.
• Oversee inventory management and procurement of spa supplies.
• Ensure adherence to health, safety and sanitation standards.
• Develop and execute marketing initiatives to attract clients.
• Handle client inquiries and resolve issues promptly and professionally.

Skills

Spa management

Staff management

Operational efficiency

Financial oversight

Leadership

Customer service

Tools

Spa management software

Job description

Placements24 seeks a Senior Spa Manager to lead operations at a luxury wellness spa in Mahikeng. You will oversee staff, service quality, inventory, marketing and financial performance to deliver an unparalleled guest experience.

We offer a competitive salary with performance-based bonuses and profit sharing, comprehensive benefits, and opportunities for professional development within a premier wellness facility.