Director of Spa Operations and Wellness Programs

Placements24; Durban; Hybride; ZAR 1 200 000 - 2 400 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Life cover

Generous paid time off

Résumé du poste

Placements24 is assisting a luxurious coastal resort in Durban in finding a Director of Spa Operations and Wellness Programs. This senior role focuses on strategic planning, program development, and delivering an exceptional guest experience while driving financial performance.

You will lead a team of spa therapists, wellness practitioners, and operations staff, shaping a culture of excellence, innovation, and personalized service within the Durban hospitality landscape.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Admin, Spa Management or related field.
• Minimum 8 years in spa & wellness management, with 4+ years in Director-level role.
• Proven track record of managing spa operations, revenue growth, and cost control.
• Deep knowledge of spa treatments, wellness modalities, and fitness programming.
• Strong leadership, team-building, and budgeting capabilities.
• Proficiency in spa management software and standard business apps.

Responsabilités

• Develop and execute the spa and wellness strategic vision aligned with the resort brand.
• Oversee day-to-day spa and wellness operations ensuring guest satisfaction.
• Manage budgets, P&L, revenue strategies and cost controls.
• Lead, train, and motivate a high-performing team of spa professionals.
• Curate innovative spa menus, wellness packages, and fitness programs.

Connaissances

Leadership

Financial management

People management

Strategic planning

Guest experience focus

Spa operations

Formation

Bachelor's degree in Hospitality Management

Master's degree (preferred)

Outils

Spa management software

Description du poste

About the Role

Our client, a luxurious coastal resort renowned for its exceptional spa and wellness offerings in **Durban**, is seeking an inspiring and results-driven Director of Spa Operations and Wellness Programs. This senior leadership position is responsible for the strategic planning, development, and execution of all spa and wellness initiatives, ensuring an unparalleled guest experience and optimal financial performance. You will lead a team of spa therapists, wellness practitioners, and operational staff, fostering a culture of excellence, innovation, and personalized service. The ideal candidate possesses a deep understanding of the global wellness landscape, strong business acumen, and a passion for creating transformative guest journeys. This role demands a strategic thinker capable of driving revenue growth, enhancing brand reputation, and maintaining the highest standards of service delivery within the vibrant **Durban** hospitality sector.

Key Responsibilities

• Develop and implement the overall strategic vision for the spa and wellness programs, aligning with the resort's brand and objectives.
• Oversee all day-to-day operations of the spa and wellness center, ensuring seamless service delivery and guest satisfaction.
• Manage spa budgets, financial performance, and P&L, implementing strategies to maximize revenue and control costs.
• Lead, recruit, train, and motivate a high-performing team of spa and wellness professionals.
• Develop and curate innovative spa treatment menus, wellness packages, and fitness programs.
• Ensure adherence to all health, safety, hygiene, and operational standards, including licensing and regulatory compliance.
• Manage inventory, procurement, and vendor relationships for all spa and wellness-related products and equipment.
• Develop and execute marketing and promotional strategies to drive business and enhance brand visibility in **Durban**.
• Build and maintain strong relationships with guests, addressing feedback and ensuring exceptional service recovery.
• Stay current with industry trends, competitor activities, and emerging wellness practices to maintain a competitive edge.
• Implement and oversee wellness initiatives that promote employee well-being and guest engagement.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Spa Management, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in spa and wellness management, with at least 4 years in a Director-level role.
• Proven track record of successfully managing spa operations, driving revenue, and controlling costs.
• In-depth knowledge of spa treatments, therapies, wellness modalities, and fitness programming.
• Strong leadership, team-building, and motivational skills.
• Excellent financial management and budgeting capabilities.
• Proficiency in spa management software and standard business applications.
• Exceptional communication, interpersonal, and public relations skills.
• Creative thinker with a passion for innovation in the wellness industry.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required in **Durban**.

Benefits

• Highly attractive salary and executive-level bonus structure.
• Comprehensive benefits package including health insurance, retirement contributions, and life cover.
• Generous paid time off and holiday entitlements.
• Complimentary use of resort facilities and discounts on services and dining.
• Opportunities for professional development and attending industry conferences.
• The chance to lead and shape a world-class spa and wellness destination in **Durban**.