Luxury Spa Operations Manager & Guest Experience Leader

Placements24; Vereeniging; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Competitive salary package with incent

Professional development and training

Discounts on spa services and retail

Job summary

Placements24 is seeking a dynamic Spa Manager & Operations Lead for a premier luxury spa in Vereeniging, Gauteng. You will oversee all spa operations, ensure exceptional client service, manage staff, and drive financial performance to sustain a prestigious guest experience.

The role requires strong leadership, extensive spa knowledge, and the ability to develop strategic business plans. Flexible hours with weekend availability are expected in a high-end wellness setting.

Qualifications

• Minimum 5 years of experience in spa management or senior leadership in hospitality/beauty.
• Proven track record in operations, staff supervision and financial oversight.
• Strong knowledge of spa treatments, therapies and product lines.

Responsibilities

• Manage day-to-day spa operations including staff scheduling, bookings and service delivery.
• Lead, train and motivate the spa team to maintain high performance.
• Develop and implement strategic plans to achieve revenue and profitability goals.
• Oversee inventory, budgets and supplier relationships.

Skills

Leadership

Operational management

Staff supervision

Financial oversight

Spa management software

Marketing strategies

Problem solving

Guest service

Education

Business or Hospitality management degree

Tools

Spa management software

Microsoft Office

Job description

Placements24 is seeking a dynamic Spa Manager & Operations Lead for a premier luxury spa in Vereeniging, Gauteng. You will oversee all spa operations, ensure exceptional client service, manage staff, and drive financial performance to sustain a prestigious guest experience.

The role requires strong leadership, extensive spa knowledge, and the ability to develop strategic business plans. Flexible hours with weekend availability are expected in a high-end wellness setting.