Soweto Telecom Solutions Advisor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Extensive training

Career advancement

Dynamic team environment

Employee discounts

Job summary

Placements24 is recruiting for a Customer Solutions Advisor for a leading telecommunications provider in Soweto, Gauteng. You will help customers understand their needs, explain products, and resolve inquiries with clear, friendly guidance.

You will collaborate in a fast-paced team, maintain accurate records, and identify opportunities to improve service delivery. A strong phone presence, problem solving, and CRM proficiency are essential. Training is provided.

Qualifications

• Experience in customer service, sales or advisory roles.
• Strong communication and problem-solving abilities.
• Ability to explain complex information clearly and concisely.

Responsibilities

• Consult with customers to understand needs and recommend solutions.
• Provide information on products, services and billing inquiries.
• Resolve customer issues promptly and effectively.
• Process service requests, orders and account changes.
• Educate customers on service offerings and benefits.

Skills

Customer service

Sales

Advisory role

Telecommunications products

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Customer service tools

Job description

Placements24 is recruiting for a Customer Solutions Advisor for a leading telecommunications provider in Soweto, Gauteng. You will help customers understand their needs, explain products, and resolve inquiries with clear, friendly guidance.

You will collaborate in a fast-paced team, maintain accurate records, and identify opportunities to improve service delivery. A strong phone presence, problem solving, and CRM proficiency are essential. Training is provided.