Soweto: Entry-Level Customer Support Pro

Placements24; Soweto; On-site; ZAR 89,000 - 123,000; Full time

Benefits offered by this job

Staff discounts

Health coverage

Paid leave

Job summary

Placements24 is seeking an energetic Customer Support Agent to join our Soweto store. You will be the first point of contact for customers, assisting with product inquiries, orders, and basic support issues. The role emphasizes friendly service, good communication, and a willingness to learn.

Training is provided to ensure you can support customers effectively and contribute to customer loyalty and a positive store experience in Gauteng.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication in English.
• Strong interpersonal and people skills.
• Basic computer literacy and ability to learn new software.
• Patience, empathy, and a desire to help customers.

Responsibilities

• Handle customer inquiries via phone, email, and in-person at the service desk.
• Provide accurate information regarding products, services, pricing, and promotions.
• Assist customers with placing orders, processing payments, and managing accounts.
• Troubleshoot and resolve basic customer issues efficiently.
• Escalate complex problems to supervisors or relevant departments.
• Maintain customer records in company systems.
• Adhere to policies to ensure consistent service quality.
• Collaborate with team to meet department goals.
• Contribute to a welcoming customer experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Patience & empathy

Computer literacy

Education

High school diploma or equivalent

Job description

Placements24 is seeking an energetic Customer Support Agent to join our Soweto store. You will be the first point of contact for customers, assisting with product inquiries, orders, and basic support issues. The role emphasizes friendly service, good communication, and a willingness to learn.

Training is provided to ensure you can support customers effectively and contribute to customer loyalty and a positive store experience in Gauteng.