Customer Solutions Advisor

Placements24; Polokwane; Hybrid; ZAR 230,000 - 350,000; Full time

Benefits offered by this job

Base salary plus commission/bonus

Medical coverage

Hybrid work arrangement

Ongoing training

Career progression opportunities

Job summary

Placements24 in Polokwane, Limpopo is seeking a Customer Solutions Advisor to understand customer needs and tailor telecom solutions, enhancing service experience and retention.

You will be the primary contact for product guidance, upsell opportunities, and issue resolution, collaborating with sales and technical teams to ensure a seamless customer journey.

The role demands strong communication, problem-solving, and CRM proficiency, with a minimum of 2 years in customer service or sales.

Qualifications

• Minimum of 2 years in customer service, sales, or advisory roles.
• Proven ability to understand customer needs and offer tailored solutions.
• Proficiency with CRM software and customer service tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Engage with customers to identify needs and provide appropriate solutions.
• Explain complex service plans, technical specifications, and billing details clearly.
• Assist customers with account management, service inquiries, and problem resolution.
• Proactively identify opportunities for upselling and cross-selling relevant products and services.
• Handle customer complaints and escalations, working towards satisfactory resolutions.
• Maintain detailed records of customer interactions and solutions in the CRM system.
• Collaborate with sales and technical support teams to ensure a seamless customer journey.
• Stay updated on company products, services, and industry trends.

Skills

Customer service

Sales

CRM tools

Communication

Problem solving

Job description

About the Role

Our client, a leading telecommunications provider, is looking for a dynamic Customer Solutions Advisor to join their team in Polokwane, Limpopo . This role focuses on understanding customer needs and providing tailored solutions to enhance their service experience and retention. You will be a key point of contact, offering expert advice on products, services, and upgrade options. The ideal candidate is a natural problem-solver with excellent communication skills, a customer-centric approach, and a strong understanding of the telecommunications landscape. This is an exciting opportunity to work within a forward-thinking company that prioritizes customer satisfaction and offers a collaborative work environment. We seek an individual who can build rapport with customers, identify their requirements, and present effective solutions that meet their needs, thereby contributing to customer loyalty and business growth.

Key Responsibilities

• Engage with customers to identify their needs and provide appropriate solutions and recommendations.
• Explain complex service plans, technical specifications, and billing details clearly.
• Assist customers with account management, service inquiries, and problem resolution.
• Proactively identify opportunities for upselling and cross-selling relevant products and services.
• Handle customer complaints and escalations, working towards satisfactory resolutions.
• Maintain detailed records of customer interactions and solutions provided in the CRM system.
• Collaborate with sales and technical support teams to ensure a seamless customer journey.
• Stay updated on company products, services, and industry trends.

Requirements

• Minimum of 2 years of experience in customer service, sales, or a client advisory role, preferably in telecommunications or a related field.
• Proven ability to understand customer needs and offer tailored solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strong knowledge of telecommunications products and services is highly desirable.
• Proficiency in using CRM software and other customer service tools.
• Ability to work effectively in a team and independently.
• A passion for customer satisfaction and problem-solving.
• Must be based in or willing to commute to Polokwane, Limpopo .

Benefits

• Our client offers a competitive salary package, including a base salary and commission/bonus opportunities based on performance.
• Employees receive comprehensive medical coverage, retirement benefits, and access to ongoing training programs to enhance their skills and career progression.
• The Hybrid work arrangement provides a flexible balance between in-office collaboration and remote work.
• Our client is committed to employee well-being and professional development, offering a supportive and dynamic work culture.
• Join a leading company in the telecommunications sector and play a vital role in shaping positive customer experiences.
• This is an excellent opportunity for a motivated individual to grow within a reputable organization in Polokwane .