On-Site Customer Support Specialist – Soweto

Placements24; Soweto; On-site; ZAR 59,000 - 72,000; Full time

Benefits offered by this job

Salary 65k ZAR/year

Training

Career growth

Team environment

Benefits & PTO

Job summary

Placements24 in Soweto, Gauteng, is looking for a friendly Customer Service Representative to be the main contact for customers, handling inquiries and resolving issues on-site.

The role emphasizes strong communication, empathy, and problem-solving as you build trust and loyalty. You will process orders, update records, and support team goals through reliable service.

Comprehensive training, steady benefits, and opportunities for career growth are offered in a collaborative environment.

Qualifications

• Proven experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about products and services, assisting customers with their needs.
• Process orders, forms, and applications accurately.
• Troubleshoot and resolve customer complaints effectively, escalating when necessary.
• Maintain customer records by updating account information and interaction logs.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure a high level of customer service is consistently maintained.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Tools

CRM systems

Job description

Placements24 in Soweto, Gauteng, is looking for a friendly Customer Service Representative to be the main contact for customers, handling inquiries and resolving issues on-site.

The role emphasizes strong communication, empathy, and problem-solving as you build trust and loyalty. You will process orders, update records, and support team goals through reliable service.

Comprehensive training, steady benefits, and opportunities for career growth are offered in a collaborative environment.