Customer Solutions Advisor - Soweto

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Extensive training

Career advancement

Dynamic team environment

Employee discounts

Job summary

Placements24 is recruiting for a Customer Solutions Advisor for a leading telecommunications provider in Soweto, Gauteng. You will help customers understand their needs, explain products, and resolve inquiries with clear, friendly guidance.

You will collaborate in a fast-paced team, maintain accurate records, and identify opportunities to improve service delivery. A strong phone presence, problem solving, and CRM proficiency are essential. Training is provided.

Qualifications

• Experience in customer service, sales or advisory roles.
• Strong communication and problem-solving abilities.
• Ability to explain complex information clearly and concisely.

Responsibilities

• Consult with customers to understand needs and recommend solutions.
• Provide information on products, services and billing inquiries.
• Resolve customer issues promptly and effectively.
• Process service requests, orders and account changes.
• Educate customers on service offerings and benefits.

Skills

Customer service

Sales

Advisory role

Telecommunications products

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Customer service tools

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking a proactive and customer-oriented Customer Solutions Advisor to join their team in Soweto , Gauteng. This role is dedicated to providing expert advice and comprehensive solutions to customers, ensuring their needs are met with satisfaction. You will be responsible for understanding customer requirements, recommending suitable products and services, and resolving inquiries efficiently. The ideal candidate possesses excellent communication and interpersonal skills, coupled with a strong aptitude for problem-solving. This is an excellent opportunity to contribute to a leading service provider and build a career within a dynamic industry in Soweto . We are looking for an individual who is passionate about customer service and committed to delivering outstanding support. This role is integral to maintaining our client's customer base and enhancing their service experience in the Soweto area.

Key Responsibilities

• Consult with customers to understand their needs and recommend appropriate solutions.
• Provide detailed information on products, services, and billing inquiries.
• Resolve customer issues and complaints in a timely and effective manner.
• Process service requests, orders, and account changes.
• Educate customers on service offerings and benefits.
• Maintain accurate customer records and interaction logs.
• Follow up with customers to ensure satisfaction with resolved issues.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and sales targets.

Requirements

• Previous experience in a customer service, sales, or advisory role is essential.
• Strong understanding of telecommunications products and services is advantageous.
• Excellent communication, listening, and problem-solving skills.
• Ability to explain complex information clearly and concisely.
• Proficiency in using CRM software and customer service tools.
• A patient and customer-focused demeanor.
• Ability to work effectively in a fast-paced team environment.
• Must be based in or willing to relocate to Soweto , Gauteng.
• High school diploma or equivalent required; tertiary education is a plus.

Benefits

• Competitive annual salary with commission potential.
• Comprehensive medical aid and retirement fund benefits.
• Extensive training on products and services.
• Opportunities for career advancement within the company.
• A dynamic and supportive team environment.
• Employee discounts on company services.
• Paid annual leave and public holidays.