Hybrid Telecom Solutions Advisor | Upsell & Delight

Placements24; Polokwane; Hybrid; ZAR 230,000 - 350,000; Full time

Benefits offered by this job

Base salary plus commission/bonus

Medical coverage

Hybrid work arrangement

Ongoing training

Career progression opportunities

Job summary

Placements24 in Polokwane, Limpopo is seeking a Customer Solutions Advisor to understand customer needs and tailor telecom solutions, enhancing service experience and retention.

You will be the primary contact for product guidance, upsell opportunities, and issue resolution, collaborating with sales and technical teams to ensure a seamless customer journey.

The role demands strong communication, problem-solving, and CRM proficiency, with a minimum of 2 years in customer service or sales.

Qualifications

• Minimum of 2 years in customer service, sales, or advisory roles.
• Proven ability to understand customer needs and offer tailored solutions.
• Proficiency with CRM software and customer service tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Engage with customers to identify needs and provide appropriate solutions.
• Explain complex service plans, technical specifications, and billing details clearly.
• Assist customers with account management, service inquiries, and problem resolution.
• Proactively identify opportunities for upselling and cross-selling relevant products and services.
• Handle customer complaints and escalations, working towards satisfactory resolutions.
• Maintain detailed records of customer interactions and solutions in the CRM system.
• Collaborate with sales and technical support teams to ensure a seamless customer journey.
• Stay updated on company products, services, and industry trends.

Skills

Customer service

Sales

CRM tools

Communication

Problem solving

Job description

Placements24 in Polokwane, Limpopo is seeking a Customer Solutions Advisor to understand customer needs and tailor telecom solutions, enhancing service experience and retention.

You will be the primary contact for product guidance, upsell opportunities, and issue resolution, collaborating with sales and technical teams to ensure a seamless customer journey.

The role demands strong communication, problem-solving, and CRM proficiency, with a minimum of 2 years in customer service or sales.