Soweto Customer Experience Specialist — Growth & Training

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Friendly work environment

Career advancement

Performance incentives

Benefits package

Full-time employment

Job summary

Placements24 seeks a proactive Customer Service Specialist in Soweto, Gauteng. You will be the first point of contact for inquiries, providing solutions with professionalism and efficiency to support high customer satisfaction.

The role emphasizes strong communication, problem-solving, and teamwork within a busy environment. Comprehensive training and opportunities for growth are provided by Placements24.

Qualifications

• Experience in customer service or call center environments.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Proficient with computers and common office software.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• Coursework or certifications are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information regarding products, services, and policies.
• Resolve complaints and issues promptly and satisfactorily.
• Process customer orders, forms, and applications accurately.
• Maintain detailed CRM records of interactions.
• Identify customer needs and suggest solutions or services.
• Escalate complex issues to senior team members when needed.
• Aim for high customer satisfaction and retention.
• Collaborate with team to meet departmental goals.

Skills

Verbal communication

Written communication

Listening

Problem solving

Multitasking

Time management

Empathy

Customer service experience

Team collaboration

Office software

Education

High school diploma or equivalent

Job description

Placements24 seeks a proactive Customer Service Specialist in Soweto, Gauteng. You will be the first point of contact for inquiries, providing solutions with professionalism and efficiency to support high customer satisfaction.

The role emphasizes strong communication, problem-solving, and teamwork within a busy environment. Comprehensive training and opportunities for growth are provided by Placements24.