Soweto Customer Care & Relations Specialist

Placements24; Soweto; Vor Ort; ZAR 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Professional development

Team environment

Career growth

Team events

Zusammenfassung

Placements24 is seeking a dedicated Customer Relations Specialist in Soweto to build strong customer relationships and provide guidance on products and services. You will be the primary contact for inquiries and work to ensure a positive customer experience within a supportive team environment.

The role emphasizes problem-solving, effective communication, and maintaining accurate records to enhance customer loyalty in the Soweto community.

Qualifikationen

• High school diploma or equivalent; relevant certifications are a plus.
• Proven experience in a customer relations or customer service role.
• Strong interpersonal and communication skills, with a friendly demeanor.
• Proficiency in using customer management software and standard office tools.
• Excellent problem-solving skills and ability to stay calm under pressure.
• A commitment to outstanding customer service in the Soweto community.

Aufgaben

• Serve as the main point of contact for customer inquiries and concerns.
• Provide timely and effective resolution to customer issues and complaints.
• Maintain accurate customer records and update account information regularly.
• Educate customers on product features, services, and company policies.
• Follow up with customers to ensure satisfaction with resolved issues.
• Identify opportunities to improve customer service processes and client experience.

Kenntnisse

Customer service experience

Interpersonal communication

Calm under pressure

Ausbildung

High school diploma

Tools

CRM software

MS Office

Jobbeschreibung

Placements24 is seeking a dedicated Customer Relations Specialist in Soweto to build strong customer relationships and provide guidance on products and services. You will be the primary contact for inquiries and work to ensure a positive customer experience within a supportive team environment.

The role emphasizes problem-solving, effective communication, and maintaining accurate records to enhance customer loyalty in the Soweto community.